Terms and Conditions

1. Definitions

• "Customer" refers to any person using the platform to seek a car.
• "Dealership" refers to any individual or entity listing cars on the platform.
• "Buyer" refers to a customer whose inquiry is accepted by a dealership.
• "Platform" refers to the AutoFame website.

2. User Registration and Inquiry Process

2.1. Customer Information

When submitting an inquiry, customers are required to provide the following details:

• Full Name
• Contact details including mobile number and email
• Preferred car type and features
• Financing preferences

2.2. Dealership Selection

Dealerships are granted the discretion to accept or decline customer inquiries based on the provided details.

Once a customer's inquiry is accepted, the customer's contact details, including their mobile number and email address, will be shared with the dealership.

3. Dealership Responsibilities

3.1. Accurate Listings

Dealerships must provide accurate and up-to-date information about their cars.

This includes truthful details about make, model, year, price, condition, and any relevant terms or conditions.

Misleading or false information may result in suspension from the platform.

3.2. Proof of Identity or Registration

Dealerships are required to provide proof of company registration or valid identification.

This will be linked to their profile to prevent fraudulent activities or identity theft.

3.3. Listing Resources

Dealerships are provided with resources to list cars.

This includes tools to manage listings, review customer inquiries, and accept or decline inquiries based on the provided information.

It is the dealership's responsibility to maintain accurate and up-to-date information on their listings.

3.4. Compliance with Legal Requirements

Dealerships must ensure compliance with South African consumer protection laws and automotive industry regulations.

Any sales agreements must adhere to applicable laws.

3.5. Respectful Communication

Dealerships must treat all potential customers with respect and fairness, regardless of race, gender, or background.

Any form of discrimination or harassment will not be tolerated and may lead to account suspension.

3.6. Timely Response to Inquiries

Dealerships must review customer inquiries and respond in a timely and professional manner.

Unanswered inquiries may expire after a certain period.

Once a customer is engaged, dealerships are responsible for ensuring communication is clear and consistent regarding car details, test drives, and sales arrangements.

3.7. Resolution of Disputes

While AutoFame facilitates connections, dealerships are responsible for resolving any disputes that arise with customers regarding the sale or the car itself.

Legal agreements and procedures should be followed.

4. Responsibilities of the Customer

4.1. Accurate Information

Customers must provide truthful and accurate information when submitting inquiries or applications.

This includes their name, contact details, and other required information.

Any falsified information may result in removal from the platform.

4.2. Respectful Communication

Customers are expected to engage with dealerships and other platform users in a respectful and professional manner.

Any form of harassment, abusive behavior, or disrespectful conduct is strictly prohibited.

4.3. Purchase and Payment Obligations

Once a sales agreement is signed with the dealership, customers are responsible for adhering to its terms, including payment schedules and car collection arrangements.

4.4. Timely Communication

Customers must promptly respond to dealership communications, especially after their inquiry has been accepted or a test drive is scheduled.

Clear communication regarding car details, financing, and delivery arrangements is essential.

4.5. Resolution of Disputes

In the event of a dispute with the dealership, customers are encouraged to resolve matters amicably and legally. AutoFame is not responsible for intervening in such disputes.

5. AutoFame's Role as a Platform Provider

5.1. Platform for Advertising and Connection

AutoFame solely provides a platform for dealerships to advertise their cars and for customers to connect with dealerships.

We do not own, manage, or control the vehicles listed on our site.

5.2. Limitation of Liability

AutoFame is not liable for any disputes, issues, or content posted by users (dealerships or customers) on the platform.

However, we reserve the right to remove any content that violates the law or the platform's terms of service.

5.3. Legal Compliance and Brand Protection

While we are not responsible for the actions of users, we are committed to acting legally and protecting our brand.

Any intentional act of posting harmful or misleading content, or misuse of the platform that harms the reputation of AutoFame, will result in legal action or removal from the platform.

5.4. Respect and Professional Conduct

All users of the platform, including both customers and dealerships, are required to conduct themselves with respect and professionalism.

Any violation of this expectation may result in account suspension or removal from AutoFame.

5.5. Use of Contact Information for Verification

To ensure the integrity of our service, AutoFame may contact customers to verify inquiries or sales.

This may be done through phone calls, emails, or WhatsApp.

The information collected will help us ensure the accuracy of our service.

6. Fees and Payment

6.1. Service Fees

AutoFame charges a service fee of 1.0% of the final sale price per successful car sale.

This fee is applicable upon successful completion of the sale.

6.2. Penalty for Missed Payments

In the event that the dealership misses a payment 7 days after an invoice has been issued without a valid, supporting reason, a fixed penalty of R500 (Five-hundred Rands) will be added on each missed invoice.

7. Data Protection and Privacy

7.1. Compliance with POPIA

AutoFame is committed to safeguarding personal information in compliance with the Protection of Personal Information Act (POPIA).

Any personal information collected through the platform will only be used for the purposes of connecting customers and dealerships and will not be shared with any third parties without prior consent.

7.2. Data Sharing

Only after a dealership accepts a customer's inquiry will the customer's contact details, including mobile number and email address, be shared with the dealership.

8. Termination of Service

AutoFame reserves the right to terminate or suspend any account or listing at its discretion if it deems the actions of a user to be in violation of these terms and conditions, unlawful, or harmful to the platform's integrity or other users.

9. Dispute Resolution

In the event of any disputes between dealerships and customers, AutoFame encourages both parties to resolve matters amicably.

AutoFame is not responsible for any disputes that arise after contact details have been exchanged and a sales agreement has been entered into.

Should formal legal proceedings be necessary, disputes must be resolved under South African law.

10. Amendments to the Terms

AutoFame reserves the right to update or modify these terms and conditions at any time without prior notice. Users are encouraged to regularly review the terms to ensure awareness of any changes.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the South African courts.